Contact Us

Fill out the contact form below if you have questions about ordering, current orders, or if you need a custom quote for larger events. We try to respond within 24 hours Mon-Fri.

Location + Delivery FAQs

Where is the shop located?

Our shop is located at 5607 NC 55, Suite 103, Durham, NC 27713

We are on the backside of the building next to Veena B Salon.

What are the shop hours?

Tuesday-Friday 11 AM - 6 PM

Saturday 10 AM - 4PM

Do you deliver? To where?

Yes! We deliver Tuesday through Friday, between 10AM-11AM and another window between 6PM-7PM.

Just select the day/time on the product page that you want your items to be delivered.

Delivery cost depends on distance from the shop:

Under 5 miles - $10

6-9 miles - $15

10-14 miles - $20

15-19 miles - $30

*If you are farther than 20 miles, contact us to get a free quote for your flowers.

Can I order SAME DAY flowers for delivery?

Yes! Our cut-off for same-day orders is 5:30PM so they can be on our 6PM-7PM delivery route.

If you place an order after 5:30PM the soonest it can be fulfilled is our 9:30AM-10:30AM delivery route the next day.

Where do I enter in delivery information for my recipient when purchasing online?

You will select your day/time for delivery on the product page. When you go to pay for the order, put the recipient's address in the "shipping" section of the check-out process. You will have to put in your address into the billing address category.

How many wraps/arrangements can I order at one time?

There is a MAX order of 10 total floral items at a time for same-day delivery. This is due to our constraints of sourcing product on short notice.

If you need more floral items than this, please fill out the form above and we will try our best to accommodate your order within 48 hours.

General FAQs

Where are your flowers from?

During the peak growing season in NC, we source as many of your flowers from local growers as possible. This supports other local businesses, and these flowers are the hardiest and freshest available.

If I need to supplement with non-local flowers, they come from all over but mostly from Holland on a direct shipment every week. Holland blooms are petite and masterfully grown, with long vase times and interesting varieties.

Can I customize my bouquet or arrangement?

Kind of!

Because we are a locally curated floral model, we choose colors and varieties each week. These flowers are special, limited varieties based on what’s available through our farm partnerships.

However, if you have a special color or flower request, send us an email OR a give us a call to ask if we can help! That request will need to be made at least a week before the order is being delivered/picked up.

Think of us like a farm-to-table restaurant; we want to provide what is currently in season and the very best blooms.

Do you do commercial orders or business subscriptions?

Absolutely! Use the contact form above to get a quote for corporate events or ongoing business subscriptions in RTP and the Triangle.

Do you offer wedding flowers?

The Borough stems from our long career in the wedding floral industry.

For information regarding our custom wedding services, please visit our wedding brand HERE to look over our offerings.

Can I modify or cancel my order?

Sure thing! You can cancel or modify your preorder within 48 hours of placing the original order by submitting to the form above.

How long will the flowers last?

In our care, the flowers will last 4-12 days. The difference comes from variety, how often you change the water, stage of bloom when received, and sunlight exposure to name a few.

The best way to make sure your flowers last is to change the water daily, to not leave them in sunlight or a hot room, and to remove dying flowers as they come up. Local and luxury flowers drink A LOT more water than grocery store varieties so please keep this in mind and check water levels often.

We try to give you flowers in various stages of bloom so that you have open flowers, flowers that will open soon, and flowers that will open in a few days to get the most longevity out of your arrangement.

Refunds + Returns

Floral Items

We obviously want our customers to love their blooms, so if you're not happy, we want to make it right! After the customer has picked up their flower order or the flowers have been delivered, the customer has 24 hours to notify The Borough that they are unhappy with the quality of the arrangement(s). 

If The Borough is notified within 24 hours (of pick up) that the customer is unsatisfied, we will provide two options. (1) Store credit in the amount of the original purchase or (2) a replacement arrangement of the same value as the original purchase, ready for pickup only within another 24 hour timeframe (from time of original pickup/order).

After that 24 hour window, flower care is the responsibility of the recipient and is no longer eligible for a refund or store credit. 

*We are not able to refund delivery fees + costs after a delivery has been made.

*Absolutely NO REFUNDS will be made based on improper flower care from the customer or recipient. Once flowers leave the store premises, The Borough is no longer responsible for damages or mishandling that may occur. 

Retail Items (non-floral)

Returned retail merchandise is eligible for exchange or refund of the original payment within 30 days of purchase.

Items must be returned with the original packaging intact, unused and undamaged, in order to be eligible for a return.

*Order number, credit card/payment info, or receipt are REQUIRED to process a return.